Shipping policy

Last Updated: October 11, 2026

At New Tech Co., we aim to deliver your orders safely and reliably. This policy explains how we process and deliver orders within Kuwait.

Shipping Area

We currently offer delivery within the State of Kuwait. Delivery availability may depend on your location and the size or nature of your order.

Order Processing

Orders are processed after payment and order details have been confirmed. Processing times may vary depending on product availability and order requirements. If an item is unavailable or additional preparation is required, we will contact you with an update.

Shipping Methods and Delivery Times

We offer the following delivery options within Kuwait:

Standard Shipping: Estimated delivery within 3–5 business days.
Express Shipping: Estimated delivery within 1–3 business days.

Delivery times are estimates and may vary depending on your location, product availability, and courier operations. Business days exclude weekends and public holidays.

Please note that unexpected delays may occur due to severe weather, public holidays, or circumstances beyond our control.

Shipping Fees

Applicable delivery charges will be displayed at checkout or communicated to you before your order is confirmed. Fees may vary depending on your delivery location, order size, weight, and handling requirements.

Any free-shipping offers will be subject to the terms stated in the relevant promotion.

Delivery Information

Please provide your correct name, phone number, area, block, street, building number, and any other necessary address details to help us deliver your order successfully.

Please ensure that someone is available to receive the delivery at the agreed time. If delivery cannot be completed because the address is incorrect or the recipient is unavailable, additional delivery arrangements or charges may apply.

Large or Special Orders

Some CCTV packages, video intercom systems, and other equipment may require special handling or delivery arrangements. If your order requires additional coordination, our team will contact you before dispatch.

Delivery Updates

Our team may contact you by phone or WhatsApp to confirm your order details, arrange delivery, or provide updates. If you have questions about your order, please contact us using the details below.